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Returns & Refunds

Last updated: July 30, 2026

We want you to buy gear you trust. If something isn't right, here's exactly how returns work.

Return Window

Unused items in original condition and packaging may be returned within 30 days of delivery for a full refund to your original payment method. Optics such as lenses and filters must be free of scratches, fingerprints on glass elements, or signs of mounting on a camera body.

How to Start a Return

  1. Email info@topviewphotographyaruba.com with your order number and the reason for return.
  2. We'll confirm eligibility and send you a return authorization along with shipping instructions.
  3. Pack the item securely in its original box with all included accessories, manuals, and lens caps.
  4. Once we receive and inspect the item, your refund is issued within 5–7 business days.

Non-Returnable Items

  • Memory cards and storage devices that have been opened or used (for data security reasons)
  • Batteries and power banks that show signs of charge cycles beyond initial testing
  • Items marked "Final Sale" at time of purchase

Damaged or Defective Items

If a product arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery with photos of the item and packaging. We will send a free replacement or issue a full refund, including original shipping costs — no return shipping charge to you.

Exchanges

Need a different size, mount, or color? Contact us to arrange an exchange. We'll ship the replacement as soon as we receive tracking confirmation for your returned item, so you're not left without gear during a shoot.

Return Shipping Costs

For standard returns (change of mind, wrong item ordered), return shipping is the responsibility of the customer. We recommend using a trackable shipping method, as we cannot issue refunds for packages lost in transit back to us.

Refund Processing

Refunds are issued to your original payment method within 5–7 business days of us receiving and inspecting the returned item. Your bank or card issuer may take an additional 3–5 business days to post the refund to your statement.

Contact Us

Questions about a specific order? Email info@topviewphotographyaruba.com or call +1 (818) 347-2270 and we'll walk you through it.